WHO WE ARE

Contact Center and CX thought leaders (20+ years industry experience) dedicated to accelerating industry performance by helping solution providers market and sell better and helping solution seekers find the best solutons faster.

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WHAT WE DO

We save time and reduce the innocent mistakes you hate to make. We investigate, build strategies, create content, make things more clear, match-make, eliminate, and work with deserving organizations and solution providers to be their absolute best.

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WHERE WE WORK

We work virtually and at various Contact Center and CX events. We also work at client user events and conferences. We work across the different industry verticles that is common in these industries to invigorate creative thinking and innovation.

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QUESTIONS ABOUT NEEDING OR SELLING CONTACT CENTER OR CUSTOMER EXPERIENCE SOLUTIONS? ASK OUR EXPERTS.

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GLOBAL CHALLENGE. WORLD CLASS RESPONSE.

OUR PEOPLE, PRACTICE AREAS & PUBLICATIONS

WE SERVE

OUR EXPERTISE

OUR BRANDS

column1-image1Frontline Leaders

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CX Global Media

column1-image2Sales Leaders

column2-image1Marketing

Fast Leader Show PodcastFast Leader Show Podcast

column1-image3Marketing Leaders

column2-image1Sales

CX WebinarsCX Webinars

column1-image4Demand Gen Leaders

column2-image1Authority

Call Center Coach AcademyCall Center Coach

column1-image5Digital Marketers

column2-image1Partnerships

Contact Center Virtual SummitCC Virtual Summit

column1-image6Influencers

column2-image1Learning

Beyond MoraleBeyond Morale

“Jim is a real expert with deep domain expertise in the call center industry. He delivered immediate strategic value to our operation that will have a long-term impact on our growth.”

Sedarius Tekara Perrotta, CEO, Shelf Inc.

INTEGRITY

With integrity, you have nothing to fear, becuase we have nothing to hide. With integrity, we will do the right thing, so you will have no regret.

CREATIVITY

Without creativity there is no innovation, motivation, or desire to act to improve. When you initiate change you have a better opportunity to experience the delight in change.

Success and Achievement

FREEDOM

Gain the power to pursue success with less hindrance or restraint. No longer be dominated by the status quo or limitied by those without deep domain expertise.

LET’S WORK TOGETHER

We work with people that want to take action and not sit and watch the action. Are you ready to move onward and upward faster?

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