WHO WE ARE
Contact Center and CX thought leaders (20+ years industry experience) dedicated to accelerating industry performance by helping solution providers market and sell better and helping solution seekers find the best solutons faster.
WHAT WE DO
We save time and reduce the innocent mistakes you hate to make. We investigate, build strategies, create content, make things more clear, match-make, eliminate, and work with deserving organizations and solution providers to be their absolute best.
WHERE WE WORK
We work virtually and at various Contact Center and CX events. We also work at client user events and conferences. We work across the different industry verticles that is common in these industries to invigorate creative thinking and innovation.
QUESTIONS ABOUT NEEDING OR SELLING CONTACT CENTER OR CUSTOMER EXPERIENCE SOLUTIONS? ASK OUR EXPERTS.
GLOBAL CHALLENGE. WORLD CLASS RESPONSE.
OUR PEOPLE, PRACTICE AREAS & PUBLICATIONS
WE SERVE
OUR EXPERTISE
OUR BRANDS
Frontline Leaders
Strategy
CX Global Media
Sales Leaders
Marketing
Fast Leader Show Podcast
Marketing Leaders
Sales
CX Webinars
Demand Gen Leaders
Authority
Call Center Coach
Digital Marketers
Partnerships
CC Virtual Summit
Influencers
Learning
Beyond Morale
“Jim is a real expert with deep domain expertise in the call center industry. He delivered immediate strategic value to our operation that will have a long-term impact on our growth.”
INTEGRITY
With integrity, you have nothing to fear, becuase we have nothing to hide. With integrity, we will do the right thing, so you will have no regret.
CREATIVITY
Without creativity there is no innovation, motivation, or desire to act to improve. When you initiate change you have a better opportunity to experience the delight in change.
FREEDOM
Gain the power to pursue success with less hindrance or restraint. No longer be dominated by the status quo or limitied by those without deep domain expertise.